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|mbenznut (profile) wrote, |
on 7-16-2012 at 12:00am
|Current mood: aggravated
|Let me start by saying that the live chat specialist I worked with today was able to help me with my problems. The conversation could have been much quicker, but overall I was satisfied.
But that was not the start of my day with Charter. I called 1888GETCHARTER for help fixing my bill. The representative was argumentative and unwilling to help. I repeatedly asked to speak to his supervisor and after five requests I was told that I would be put on hold. After one hour and 42 minutes of listening to Charter advertisements that contained an exorbitant amount of static/background noise, I was hung up on. Being hung up on is extremely infuriating, especially after nearly two hours on hold.
Why does Charterís billing always seem to have a mistake? Itís a joke to everyone that I speak to about it. While going through my records for billing I noticed that never more than three months in a row did I pay the same charges, even while Iíve been locked in on promotional rates.
I hope that in the future I will live in an area where Charter will not be my only option for my internet and cable TV needs.